物流政策
SHIPPING
Delivery costs vary between different countries. We reserve the right, at our discretion, to refuse to deliver Goods ordered on a Replica Jewelry Sale Platform to a specific destination for any reason.
The Order Confirmation Page will display an estimated delivery time for the Goods, however delivery times may vary according to availability and delays caused by postal services or any other events which is outside of Replica Jewelry ’s control. Replica Jewelry is not liable to you for any delay in the delivery of Goods from that initially conveyed to you.
We may provide order tracking functionality depending on the shipping partner we use to deliver your Goods.
DUTIES TAXES
You are solely liable for all import duties, customs and local sales taxes levied in respect of the Goods by the shipping destination and payment of these amounts is required to release your order from customs on arrival.
We do not refund prepaid taxes and duties paid at the time of checkout.
SHIPPING METHODS
All orders are shipped worldwide via our courier partner TNT. We process and send orders during our main service hours, Monday to Friday, from 9:30 am till 3:00 pm AEDT (with the exception of Australian public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING COSTS AND DELIVERY TIMES
All Shipping costs for orders over AUD $300 are free of charge within Australia. All Shipping costs for orders over AUD $1000 are free of charge globally.
Please refer to the chart below for shipping costs:
- Interstate shipping costs: AUD $30
- International shipping costs: AUD $50
Our delivery partner operates on weekdays excluding public holidays. Public holiday orders will be shipped by the next business day.
We will endeavour to ship your order within 24 hours, however, we do not guarantee no delays due to unforeseen circumstances such as COVID-19.
Please note that purchases will be dispatched upon credit card authorisation and verification.
Should you have any questions in relation to your purchase, please contact our Customer Care team at customercare@brandshoes.cn.
TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the TNT tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
CLICK AND COLLECT
Our complimentary ‘Click and Collect’ service is available 5 weekdays from 12pm to 3pm by APPOINTMENT ONLY across ALL Replica Jewelry Group Victorian stores, including Replica Jewelry Men, Replica Jewelry Women, Givenchy Chadstone, Off White Melbourne in the duration of stage 4 lockdown restrictions.
Simply make a purchase through our digital and social channels, and our sales associate will book an appointment with you to arrange collection in our stores. The appointment time to collect will be shown on your receipt should you require to be verified.
To collect your purchase, simply present your receipt or email confirmation in store along with a valid photo ID and the card you purchased with.
Please note that purchases will be dispatched upon credit card authorisation and verification.
Should you have any questions in relation to your purchase, please contact our Customer Care team at customercare@brandshoes.cn.