1. Repair Program Terms and Conditions

1.1 These terms and conditions govern the Replica Jewelry Repair Program for consumer purchases of goods from Replica Jewelry in accordance with Schedule 2 of the Competition Consumer Act 2010 (Cth.) (Australian Consumer Law).

1.2 These terms and conditions apply to goods purchased from the Replica Jewelry website (www.brandshoes.cn) and stores within the Replica Jewelry Group - Replica Jewelry Woman’s (73-77 Bourke Street, Melbourne, Victoria 3000), Replica Jewelry Men’s (Level 1, 34 Little Collins Street, Melbourne, Victoria 3000), Givenchy Chadstone (1341 Princes Highway Service Road,  Chadstone, Victoria, 3148), Givenchy Sydney (3036 Pitt and Market Street, Sydney, New South Wales 2000), Givenchy David Jones (86-108 Castlereagh Street Sydney, New South Wales, 2000), Givenchy Gold Coast (2778A Hooker Boulevard, Gold Coast, Queensland, 4218), Off-White Melbourne (280 Swanston Street, Melbourne, Victoria, 3000) and Off-White Sydney (100 Market Street, Sydney, New South Wales 2000).

1.3 These Repair Program Terms and Conditions are to be read in conjunction with the Replica Jewelry Terms and Conditions for the Supply of Goods. If there are any inconsistencies between the Replica Jewelry Terms and Conditions and these Repair Program Terms and Conditions, then the Replica Jewelry Repair Program Terms and Conditions contained in this document will take precedence and apply to the extent that they are applicable.

1.4 Nothing in these Repair Program Terms and Conditions are intended to have the effect of contracting out of any applicable provisions of the Australian Consumer Law in each of the States and Territories of Australia except to the extent permitted by law.

2. Repairs

2.1 If any Goods purchased from Replica Jewelry have a minor defect, Replica Jewelry reserves the right to provide you with a free repair, rather than a replacement of those Goods, or a refund for those Goods at Replica Jewelry ’ election. If any Goods purchased from Replica Jewelry have a minor defect and Replica Jewelry offers you a free repair for the same, you agree to accept that free repair. If Goods purchased from Replica Jewelry have a major defect, Replica Jewelry may ask you whether you require a replacement of the Goods or, alternatively, whether you require a refund for those Goods. Replica Jewelry will use all reasonable endeavours to meet your request.

2.2 Replica Jewelry reserves the right to examine any Goods which you may have acquired to determine whether the Goods contain a minor or major defect in accordance with the Australian Consumer Law for the purposes of clause 2.1 above.
 

2.3 You acknowledge and agree that any repair service for defective Goods may not be performed by Replica Jewelry and may be conducted by a third-party service provider.

2.4 Any Goods which may require repair are required to be pre-approved by Replica Jewelry before being despatched for repair. Replica Jewelry , in its reasonable discretion, may reject any repair request if, after inspection by Replica Jewelry , it reasonably determines that the Goods do not have a major or minor defect and have, rather, been damaged due to fair wear and tear or negligent usage.

2.5 You acknowledge and agree that by engaging Replica Jewelry to despatch defective Goods to be repaired by a third-party repairer, Replica Jewelry will not be held liable for the repair of the Goods if the third-party repairer deems the Goods to be irreparable due to fair wear and tear or negligent usage. In this case you will be required to bear the cost of repair of the Goods.

2.6 You acknowledge and agree to collect the Goods once the repair has been completed or a replacement of the Goods is to be provided. Replica Jewelry will in no way be held liable to cover any costs for the return shipment of Goods unless previously agreed between you and Replica Jewelry .

2.7 You acknowledge and agree that if you are unable to collect the Goods after repair or collect replacement Goods, to the extent permitted by law, Replica Jewelry may require you to pay for any reasonable shipment costs charged by the courier to Replica Jewelry for the return of the Goods or the provision of replacement Goods to your requested mailing address.

2.8 If you require the repair of Goods which are assessed by Replica Jewelry (acting reasonably) not to be inherently defective and you nonetheless require those Goods to be repaired (for example as a result of fair wear and tear or negligent usage), you will be provided with a quote for the repair service. In order to proceed with the repair service, you must first pay to Replica Jewelry the quoted amount for the repair plus any additional costs for shipment and redelivery. If payment is not made in advance and Goods are nonetheless despatched for repair, Replica Jewelry retains a legal lien over those Goods until payment has been made in full. Replica Jewelry cannot guarantee that a repair of Goods in this situation will be available in all cases and requests for repair will be assessed on a case-by-case basis.

2.9 If your Goods have been customised with the approval of the brand owner and those Goods have a minor or major defect, you acknowledge that Replica Jewelry is unable to provide a refund for those Goods or a replacement. However, in these circumstances Replica Jewelry will use all reasonable endeavours to procure the repair of those customised Goods in accordance with the relevant repair terms and conditions set out herein.

2.10 Any period or date for completion of the repair provided by Replica Jewelry is an estimate only and not a contractual commitment. Notwithstanding the foregoing, Replica Jewelry will use reasonable endeavours to procure repair in a timely manner.

3. Privacy

3.1 In accordance with the Replica Jewelry Privacy Policy found at www.brandshoes.cn/pages/privacy-policy (Marais Privacy Policy), you may request a copy of your repair form where this has not been initially provided to you. All requests for the repair form should be submitted to Replica Jewelry Customer Care and should be accompanied with valid proof of identity.

4. Force Majeure

4.1 Replica Jewelry is not liable under these Repair Program Terms and Conditions to the extent that it is prevented from acting by events which are beyond its reasonable control including, without limitation, industrial disputes, epidemics, pandemics, lockdowns, acts of God, acts or threats of terrorism or war (Force Majeure Event).

5. Variation

5.1 You agree that these Repair Program Terms and Conditions may be varied, updated or amended by Replica Jewelry at any time and any variation, update or amendment to these Repair Program Terms and Conditions by Replica Jewelry will be displayed on the Replica Jewelry website.

6. Severance

If any provision of these Repair Program Terms and Conditions is or becomes illegal, void, invalid or unenforceable, that provision will be severed from the Repair Program Terms and Conditions and the remaining Repair Program Terms and Conditions shall continue in force.

7. Jurisdiction

These Repair Program Terms and Conditions are subject to the laws of the state of Victoria, Australia.